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Active Directory with Granular Recovery Technology backup fails with Access Denied

I need a solution

Backup \\SRV-VM-AA-01.office.com\System?StateV-79-57344-33928 - Access denied. Unable to copy a directory and all subdirectories.

I see solution http://www.symantec.com/docs/TECH65586, checked everything but the result has not changed!

Symantec Backup Exec 2012 ver.14.0 revision 1798 with SP3, OS Windows 2008R2 x64, Role Active Directory on Windows Server 2012 R2 x64

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