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backups getting code 71 "none of the files in the files list exist"

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I need a solution

Hi

 we are having an issue with a client’s sever backup  that is consistently getting code 17 “none of the files exist”

In the job details “detailed status” window I see the following

Prepmspfvs1.   TRV – object not found for the file system backup: System State

(7108) System call failed – Connection reset by peer (at child.c.1298)

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