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Client Side Dedup Enabled But could not be used

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I need a solution

Get the following message Using Backup 2012 on  Server 2008 R2 and followed all the info in KB to fix no change message will not go away backup runs but need to get rid of message any ideas? Help

 

A backup job using Backup Exec Deduplication Option completes with the exception: Client-side deduplication is enabled for this job, but it could not be used

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