when launching a Desktop and Laptop Option (DLO) client. "The Software is either not configured or has been disabled by your Administrator"

When I launch Symantec DLO client. i got an error which says 

"The Software is either not configured or has been disabled by your Administrator".

and DLO Client windows shows Disabled. So therefore, I am unable to customize and none of my files are backed up. either on my desktop folder or Network folder. 

Please help me in this regard.

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